- Business
- Example Plumbing Co
- Trade
- Plumbing
- Where
- Inner West, NSW
- Crew
- 4 on the tools
The building manager sends one email. Four common-property bathrooms, shower grates lifting, tap washers worn, a caretaker who can let you in between nine and three. By the time that email has been read, forwarded, printed and stuck to a clipboard, three of those four details have gone missing.
What changed was not that the work got easier. It is the same four bathrooms. What changed is that the assessment on site and the invoice at the end stopped being two separate pieces of work with a re-typing job in the middle.
On site
The assessment is the quote
The request opens on the phone as a job to assess, not as a blank form. Photos, the note, what the job actually needs - typed with a thumb, or dictated, standing in a plant room.
The office prices what came back. Nobody re-reads an email chain to work out which building it was.
“We were not slow because the work was slow. We were slow because everything had to be written down twice.”
What actually moved
- Same day
- Assessment on site to a priced quote in the client’s inbox.
- One record
- Request, quote, job and invoice against the same address.
- No re-typing
- Time logged on the job becomes the labour line.
Signed at the door
Sign-off happens while the crew is still standing there, against the job the work was done on. The invoice is built from what was logged, not from what somebody remembers on Friday.
